Many leaders feel they can’t do much to change behaviors and culture. But overwhelming research shows that’s not true. Leaders have a major impact on “the way we do things around here.” A team or organization’s culture ripples out from …

A department, division, or organization’s culture ripples out from its leadership team. A team that wants to change “them” needs to start with a deep look in the mirror to change “us.” Organizational behavior reflects leadership team behavior. This is …

Good managers often have strong technical expertise and analytical skills. They love to jump into the details and resolve tough problems. Effective leaders resist the quick-fix, I-can-do-it-better-myself temptation. He or she knows such do-it-yourself projects reinforce the upward delegation cycle …

I am finding as I train, coach and mediate that the issues in the workplace are becoming more complex. In recent events, some high profile individuals have come to the attention of the media as a result of their actions. …

Progressive web apps are causing a paradigm shift for software development. Traditionally, the development of an app meant knowledge of native languages such as (but not limited to) Java, Objective-C or Swift. It also meant jumping through the hoops and …

Problem The City of Hamilton has many service delivery applications utilizing and storing resident addresses. For example, street addresses are solicited from the resident in a free form method and are never validated against a common address database.  Thus, the …

This is an exciting new partnership for both muniSERV’s professional and municipal members! Our professional members immediately get more exposure for their professional profile and for their ads on muniSERV – and our municipal members who are CAMA members get …

7 Ways to be Seen as a Leader Municipalities Need CAO Candidates with Strategic Thinking Skills, Political & Business Acumen, and Those Who Are Innovative. Do you have what it takes?   Having a nice resume showing your relevant education …

Responsive web design is a relatively new approach to web design that seeks to optimize the web browsing experience for multiple devices. With the rise of smartphone and tablet usage over the last decade, the importance of having a website …

Unconscious bias is hitting the news. From Bay Street to Main Street to Starbucks the impact of unspoken bias is real and harmful to the workplace. Bias stands in the way of making correct decisions in hiring and promoting. It …