The Municipal Innovators Community is excited to present the second annual MIC Conference: September 27 & 28th in Burlington, Ontario muniSERV is delighted to announce we have been invited to showcase our innovative site at the MIC Conference. Hope to see you …

Does your business have an acceptable use policy regarding office use of the Internet? More importantly, is your acceptable use policy (AUP) enforced, or is it a document that’s only seen upon the point-of-hire? Learn exactly why your company needs …

News Release – Ontario Newsroom Strong Team Will Implement Plan to Create Jobs and Growth 40 Per Cent of Cabinet Members are Women June 13, 2016 11:20 A.M. Office of the Premier Premier Kathleen Wynne today announced changes to her …

Frank Cowan Company, in partnership with Ontario Good Roads (OGRA) and the Association of Ontario Road Supervisors (AORS), will provide Ontario municipalities with free technical training on Ontario Traffic (OTM) – Book 6. “We see numerous claims alleging non-conformance with …

Where does municipal innovation come from? Well, it comes from many places. It can emerge from the community, by residents advocating for a new policy direction or change in service delivery. It can come from municipal staff, in finding new …

“ANY TIME THAT A SEXUAL HARASSMENT COMPLAINT COMES UP, IT HAS TO BE TAKEN SERIOUSLY. IF IT’S NOT ADDRESSED IN AN APPROPRIATE WAY, AN EMPLOYER COULD FIND THEMSELVES LIABLE FOR SIGNIFICANT DAMAGES.” – CRAIG STEHR, NELLIGAN O’BRIEN PAYNE LLP On …

Don’t miss CSPN’s Leadership and Coaching Retreat – June 15-17, 2016 $300 Savings for Public and Not-for-Profit Sector Come mix business with pleasure in a picturesque setting and find the perfect balance of productivity and relaxation! “Leading and Coaching with …

Our recreation centres are places that our communities, visitors and prospective residents visit and partake in: sports, leisure and wellness activities, social events, cultural festivals, plus many other municipal brand showcasing programs. These programs reach every age group and demographic and …

MUNICIPAL ORGANIZATIONAL EXCELLENCE – ASSESS YOUR MUNICIPALITY What is Organizational Excellence? It refers to an integrated approach to organizational performance management that results in the delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability and the …

30% Savings for Public and Not-For-Profit Sector Each year, Customer Service Professional’s Network (www.myCSPN.com) hosts a conference for customer service professionals.  Conference delegates include leaders from municipalities, various levels of government and corporations.  Join us to expand your knowledge in sessions presented by …